Our approach to Technical Account Managers (TAM) is different. While the TAM assists with upgrades, tracking open tickets, checking system health, and other activities on a remote part-time basis, we offer block time to pay for and use these services to meet your needs.
If you have a lot of upgrades in a given month, use more hours that month and the next month when things are stable, use less. If you run out of hours, simply buy another block of hours. Blocks are valid for use up to 6-months from the initial purchase date of the block.
Should you not use enough and need to use it before it expires, do a health check and use it.
We sell blocks of hours in 50 hour increments
You can decide how much time weekly you need and request a resource (4-hour min)
A highly skilled TAM engages and uses what's required. If you need more, buy another block